Book Creator

Communication Skills

by MC

Cover

Comic Panel 1
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Communication Skills
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MASTER COMMUNICATOR
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e-Book
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Meryl Carr
Purpose
The purpose of this e-Book is to understand
the importance of Communication Skills and enable one to improve their communication skills.
Learning Outcomes
The Learning Outcomes include Understanding the following:

why effective communication is important

How is information coded and decoded

The barriers to effective communication

Communication Styles

Positive communication techniques

Verbal Communication Skills

 Essential Skills of a
Master Communicator

Improve your listening skills
Confirming Information
Gaining clarification

Questioning

Evaluating the content

Reflecting

Responding to questions

Summarising
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