Student Device Quick Fix
Guide
for students
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Student Device Quick Fix GuideLoading...
This book will guide you through how to troubleshoot basic issues that may arise when using a device.Loading...
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Step 1 - Restart the computer: is a good thing to try. This can solve a lot of basic issues you may experience with your computer* Click the Windows icon
* Click the power icon
* Click restart.
or ...
Perform a hard reset by holding the power button down until the device completely shuts down (about 10 seconds). Wait 10 seconds and turn back on.
Step 2 - Other possible fixes
● Update Chrome
Step 3 - See if your problem is listed on the Table of Contents (page 4-5). If it is, follow those steps.
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NOTE: At any time during this process, if you need technical support please submit a support ticket here.Table of Contents
Table of Contents
Computer Will Not Turn On
Computer won’t turn on
1. Plug the laptop in with the power cord.
2. Check if the charging light comes on.
3. Charge the laptop for 5 minutes.
4. Try to turn on the laptop.
5. Still doesn’t work? Hold the power button
1. Plug the laptop in with the power cord.
2. Check if the charging light comes on.
3. Charge the laptop for 5 minutes.
4. Try to turn on the laptop.
5. Still doesn’t work? Hold the power button
down for 20 seconds, release and push the power button again.
Black Screen
power button down until the device completely shuts down.
Black screen (computer is on, but you can’t see anything)
1. Plug the laptop in with the power cord.
2. Check if the charging light comes on.
3. Perform a hard reset by holding the
4. Wait 10 seconds and turn back on.
1. Plug the laptop in with the power cord.
2. Check if the charging light comes on.
3. Perform a hard reset by holding the
4. Wait 10 seconds and turn back on.
Keyboard Is Not Working
Keyboard isn’t working
1. Perform a hard reset by holding the power
2. Wait 10 seconds and turn back on.
1. Perform a hard reset by holding the power
2. Wait 10 seconds and turn back on.
button down until the device completely shuts down.
Trackpad isn’t working
1. Log into the computer using the touch screen.
2. Put the computer into tablet mode. Screen
should be facing the outside.
3. When prompted Do you want to enter
tablet mode?, click Yes.
4. Make sure the dropdown says Always ask
me before switching.
5. Put the computer back into laptop mode.
6. When prompted Do you want to exit tablet
mode?, click Yes.
7. The mouse should appear.
8. Restart your computer.
1. Log into the computer using the touch screen.
2. Put the computer into tablet mode. Screen
should be facing the outside.
3. When prompted Do you want to enter
tablet mode?, click Yes.
4. Make sure the dropdown says Always ask
me before switching.
5. Put the computer back into laptop mode.
6. When prompted Do you want to exit tablet
mode?, click Yes.
7. The mouse should appear.
8. Restart your computer.