Book Creator

Complaints Procedure

by DALC

Pages 2 and 3 of 9

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Our Commitment to a Quality Service

The Dublin Adult Learning Centre is committed to providing a high quality service. 
While we do our best, we know that sometimes mistakes may be made.

If you are not happy with the service you received please let us know so that we can fix the problem and try to make sure it doesn’t happen again. 
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How to make a Complaint

A complaint can be made in person, by telephone, in writing or by e-mail.

If possible bring your complaint to your tutor.
If this is not possible or if you are unhappy with how your complaint is dealt with, bring it to the attention of the director, Mary Maher.

If your complaint is complicated put it in writing so that no important detail is overlooked. If you are unable to put it in writing, speak to the director, Mary Maher.

Include your name and address, email and day time telephone number.

Please tell us the name of your tutor.

Please tell us exactly what you are unhappy with.

Remember to send us copies of all documentation/correspondence that you may have.
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How to make a Complaint

A complaint can be made in person, by telephone, in writing or by e-mail.

If possible bring your complaint to your tutor.
If this is not possible or if you are unhappy with how your complaint is dealt with, bring it to the attention of the director, Mary Maher.

If your complaint is complicated put it in writing so that no important detail is overlooked. If you are unable to put it in writing, speak to the director, Mary Maher.

Include your name and address, email and day time telephone number.

Please tell us the name of your tutor.

Please tell us exactly what you are unhappy with.

Remember to send us copies of all documentation/correspondence that you may have.

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