Complaints Procedure

Complaints Procedure
2021

Our Commitment to a Quality Service

The Dublin Adult Learning Centre is committed to providing a high quality service.
While we do our best, we know that sometimes mistakes may be made.

If you are not happy with the service you received please let us know so that we can fix the problem and try to make sure it doesn’t happen again.

How to make a Complaint

A complaint can be made in person, by telephone, in writing or by e-mail.

If possible bring your complaint to your tutor.
If this is not possible or if you are unhappy with how your complaint is dealt with, bring it to the attention of the director, Mary Maher.

If your complaint is complicated put it in writing so that no important detail is overlooked. If you are unable to put it in writing, speak to the director, Mary Maher.

Include your name and address, email and day time telephone number.

Please tell us the name of your tutor.

Please tell us exactly what you are unhappy with.

Remember to send us copies of all documentation/correspondence that you may have.

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What steps will be taken in dealing with your complaint

The Dublin Adult Learning Centre will treat your complaint confidentially, fairly and will try to resolve it as quickly as possible.

All complaints received by the Director will be dealt with as follows:

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Response from the Director

Written acknowledgement within 5 working days.

The Director will respond within 20 working days. We will keep you informed until the matter is resolved.

The response will provide a contact name, telephone number and email address.

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Mary Maher,
Director,
Dublin Adult Learning Centre,
3, Mountjoy Square
Dublin 1
Ph: 8787266

Email: marymaher@dalc.ie

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Appeal

If you are unhappy about the outcome of the review by the Director, you can appeal the matter to:

Bríd Connolly,
Chairperson,
Dublin Adult Learning Centre,
3, Mountjoy Square,
Dublin 1

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