Hello, MaI Speaking.

Hello maI. This is John. I'm calling from enz banK. HOW ARE YOU?

Hello John. I'M FINE THANKS. Is something wrong? what is the problem?

NO, THERE is no problem. We need to send you a new bank card and need to confirm some details with you.

ok. what do I need to confirm?

I need your full name and address. I also need you to give me your bank account number.

really? don't you have that information already?

yes, of course. but we need to confirm that we have the correct details. sometimes people change their address and forget to tell us.